Returns Policy

At graceease-shop, we are committed to ensuring complete customer satisfaction. If, for any reason, you are not entirely satisfied with your purchase, please review our refund policy below.

1. Return Period

Our returns policy is valid for 90 days from the date your order is delivered. After this period, we unfortunately cannot accept requests for refunds or exchanges.

2. Return Conditions

To be eligible for a return, your item must be:

• Unused and in the original condition in which you received it.
• In its original packaging.

3. Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not return your product directly to the manufacturer, as this will not be taken into account.

4. Return Inspection

We inspect returned items to confirm their condition. If an item is damaged or incomplete for reasons unrelated to a fault in the product, we will contact you before making a refund decision.

5. Refund Process

Once we have received and inspected your returned item, we will send you an email to confirm receipt and notify you whether your refund has been approved or rejected. If your request is approved, your refund will automatically be credited to your credit card or original payment method within the following days.

6. Late or Missing Refunds

If you have not yet received a refund, please follow these steps:

1. Check your bank account or credit card statement.
2. Contact your credit card issuer, as there may be a processing delay before the refund is officially credited.
3. Contact your bank to check whether the refund is being processed.

If you still have not received your refund after these checks, please contact us at contact@graceease-shop.com.

7. Sale Items

Sale items and products purchased through our promotional offers are eligible for the same 90-day return period, subject to the return conditions above. Refunds reflect the amount actually paid after discounts.

8. Exchanges

You may request an exchange for another size or colour within 90 days of delivery. If an item is defective, damaged or incorrect, please contact contact@graceease-shop.com with your order number so we can help.

9. Request a Return

Before sending an item back, email contact@graceease-shop.com with your order number. We will provide the return instructions and address.

10. Return Shipping Costs

Return shipping costs are your responsibility and are non-refundable. Contact us before shipping your return so that we can confirm the instructions and any applicable costs.

The time it takes to receive exchanged items may vary depending on where you live. If you are shipping an item worth more than EUR 75, we recommend using a tracked shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items sent without tracking.